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FAQs

  • What means of transportation is available to get to your hotel?

    We offer airport shuttle at an additional cost.
    Please contact us directly for cost and availability.

  • Do you require any deposit or payment in advance?

    Generally, no deposit or prepayment is requested.
    However, there may be a few exceptions.
    Please review your terms & conditions prior to booking.

  • Why do you require credit card details for bookings?

    Credit card details are required to guarantee your reservation in case of late cancellation or no-show. Please review the payment and cancellation policy before finalizing your booking.

    Additionally, the hotel reserves the right to charge the card on file for any incidental charges incurred during your stay.

  • I made a reservation but did not receive confirmation, what should I do?

    As confirmation emails are sent automatically, please reach out to us directly if you haven’t received one. You may have entered an incorrect email address at the time of booking, and we’ll be happy to update it for you.

  • How do I know that my reservation is confirmed?

    Once your booking is complete, you will receive an automated email confirmation.

  • Are fees and taxes included in the prices?

    Please review the posted pricing breakdown when booking, which lists both room rates and taxes.

  • Are the rates on your website per person or per room?

    Prices are per room. Additional charges apply for extra guests exceeding the room capacity.

  • Do you charge any fees for services or amenities?

    Swimming pool and fitness center is at no additional cost for our in-house guests.

  • How much is the extra bed?

    $50+11% per night.

  • Do you offer a baggage storage service at the front office?

    Yes, we provide baggage storage.

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